How to Improve Patient Experience and Patient Safety

Despite countless advancements made over decades of technological and medical innovation, healthcare providers continue to grapple with some core issues.

These issues continue to impact quality and patient safety, including methods for improving the patient experience, hard wiring processes and procedures to reduce medical errors, and making data universally accessible to everyone on the healthcare team.

The less effective organisations are in fixing these issues, the more likely it is that these same organisations will continue to devote countless hours to correct mistakes that could have been otherwise avoided with the proper systems in place.

Harnessing Technology

Although technology is not a panacea for all of healthcare’s ills, it can go a long way to correct some of these deficiencies. Just as a strong immune system maintains the health of a patient, so does a strong set of systems and safety modules maintain the efficacy of a healthcare organisation.

Below, then, is our take on improving the patient experience, patient safety, and data sharing – and how RLDatix software can help. 

Patient Experience: It is important to remember that the satisfaction of patients has remarkable effects on physical well-being and treatment. The RLDatix Patient Experience module gives you the tools you need to manage patient relations, allowing you to respond promptly and effectively to grievances and concerns. This software module allows you to identify areas where the quality and efficiency of your service could be improved, help investigate the issues, and put in place plans and deadlines for improvement. RLDatix lets you know when you need to reply to a patient, making sure that patients are always kept informed. Patient relations managers can even log into RLDatix and be shown complaints by due date.

Patient Safety Incidents: Errors in healthcare are, unfortunately, inevitable. When they occur, it is vital that healthcare providers enact a thorough and clear plan for remedying adverse events and uncovering root causes. The RLDatix Incident Reporting module enables incident reports to be submitted from clinical units, outpatient facilities, physician practices, and independent contractors, greatly improving rates of reporting and promoting ownership of risk. The RLDatix online incident reporting form has been designed in consultation with users so that it is simple to use and suitable for both clinical and non-clinical incident reporting. The user interface can be personalised to and workflows amended to match your organisational structure. What’s more, incidents can be submitted by anyone in the organisation with access to a computer.

Data Sharing and Storage: Using antiquated, subpar systems for sharing and storing important patient and policy information is one of the quickest ways to hinder the effectiveness of healthcare. Clearing this congestion and providing an integrated system for easy data sharing allows healthcare organisations to streamline their performances. RLDatix Anywhere makes it easier than ever to report incidents when they happen, from anywhere they occur. Datix Anywhere is an easy to use mobile app that enables anyone to report an incident on a mobile device at the touch of a button. Once the app is installed on a mobile device, the user can log an incident by typing in its details or by talking directly into their phone. Datix Anywhere uses sophisticated voice recognition software to turn speech into text, reducing the amount of time spent recording incidents, without the quality of information being impacted. This revolutionary new application has an intelligent design that allows for the quickest entry of data in customisable forms, which means the reporting of incidents can be done instantly, encouraging active surveillance within a learning culture.

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